GENERAL RENTING CONDITIONS

1. BOOKING
The booking is to be considered definitively confirmed only after the reception of the contract that Agency Lorenzon shall send you immediately after having received the deposit. Agency Lorenzon reserves itself the right to refuse accounts that arrive more than 15 days after the date in which the flat has been reserved for the guest.

2. PAYMENT
30% of the total renting amount is to be paid as deposit to the Agency Lorenzon, also by post (registrated letter with guaranteed checks or postal order). The settlement of the rent must be paid at the arrival together with the delivery of the keys. No other payment shall be accepted other then cash, checks or credit card.

3. CANCELLATION
The deposit will not be given back under any circumstances. Should the guest be obliged to cancel the booking, he shall have to give notice at least 8 weeks before the beginning of the stay. Otherwise if Agency Lorenzon is not able to rent the apartment to someone else, the guest has also to settle the rest of the amount. No refund will be effected for early departures.

4. ARRIVAL
The arrival must occur on the fixed date between 4 p.m. and 8 p.m. (pay attention to the summer time). In case of dalay the guest must advise in time the Agency Lorenzon. Otherwise the apartment shall be kept free only for another day, after which it may be rented again with the consequences for the guest written above (point 3). On the arrival, personal documents of everybody must be shown for the registration.

5. RENTING CONDITION
It is forbidden to give hospitality to more persons than allowed by the number of beds indicated on our offer. Children are considered as adults. Domestic animals can be brought only if allowed by Agency Lorenzon, in conformity to the regulation of each house. The use of stoves or electric heaters is forbidden. All guests are obliged to respect the house regulations with particular attention to the rules concerning the quiet especially during the afternoon and night.

6. EQUIPMENT OF THE APARTMENTS
All our apartments are completely furnished and are equipped with gas stoves, set of kitchenware (pots, dishes, glasses, kitchenware) running cold and warm water, fridge and 220 volt electricity. A blanket and pillow is available for each bed. The guests must bring sheets, table linen and bath towels. On request it's possible to rent directly in the office sheets and pillowcases.

7. DEPARTURE
The apartment has to be left free within 9.00 a.m. of the fixed date. The departure must take place during the office hours to permit our staff to control if the apartment is clean and in order. On request Agency Lorenzon may allow the departure during the night or during the hours that the office is closed but in this case it reserves itself the right to ask for a caution which shall be sent to the client by post after having controlled the apartment's condition. The apartment must be left clean, free from garbage with the kitchenware washed, the refrigerator empty and the kitchen in perfect order.

8. CAUTION
The guest must take the maximum care of the apartment and of its equipment (kitchenware, refrigerator, mattresses, etc.) Complainants regarding the state of the apartment and its equipment shall be accepted only within 24 hours after the arrival. Broken or damaged items must be paid at the price of the price list. As guarantee of the accurate observance of all what above written and to be sure that everything is left in perfect order, Agency Lorenzon may on discretion, at the arrival ask for € 100 caution for each apartment, which shall be given back after having controlled the conditions of the apartment.

9. LIABILITIES OF THE AGENCY
No responsibility may be given to Agency Lorenzon in case of breakage, accidents, losses, thefts, and inconveniences in general that should occur in the apartment. However shall give its help to resolve the problems. Requests of compensation for damage must be agreed directly. For eventual legal disputes, the court of Venice is competent.

10. PARTICULAR RULES
Agency Lorenzon reserves itself the right, in case of unexpected problems, to change an apartment with another one having about the same value. Agency Lorenzon will pay eventual extra charges. The request of a particular apartment (number, floor, etc.) will be considered without however been guaranteed. The description of the furnishing of the apartments, in our catalogue may be different in exceptional cases. We inform our clients that the Agency Lorenzon staff is authorised to enter into the apartment also in your absence for eventual repairing and maintenance.